Terms & Conditions

Cancellation.

Of a reservation must be received in writing to the office that confirmed the reservation and shall only be effective from the date of receipt of the cancellation by the booking office. Cancellations are liable to the following charges calculated from the date of receipt of the notification and based on the total cost of the tour;

• Eight to six weeks prior to departure - loss of deposit.
• Six to three weeks prior to departure - 50% of total cost.
• Three to one weeks prior to departure - 75% of total cost.
• Less than one (1) week prior to departure of tour 100% of total cost.

No refunds are given for;

• Lost travel time or substitution of advertised facilities/accommodation
• Itineraries amended after departure.
• Circumstances arising beyond the company's control necessitating alternative arrangements to be made to ensure the safety and or further participation of and enjoyment of your program.
• Not appearing for any accommodation, sight seeing, game drive, booked activities, without notifying the company in writing two (2) working days in advance.
• Cutting short the booked itinerary for whatever reason.
• There will be no refunds for unused services.

Prices.

Rates are quoted in U.S Dollars. All prices are based on tariffs applicable at the time of printing and are subject to change without notice. Increases in park fees, entrance fees, guide fees, government levies are subject to increase’s often without due warning and and are subject to change without notice

Collections / transfers.

All tours start and end with collection from and return to any centrally located hotel in the main cities / town. If an out of town hotel or airport or a boarder transfer is required, a supplement will be charged. Unless otherwise specified in the tour itinerary.

Accommodation.

Based in lodges, hotels, and tented safari camps, or mobile camps depending on the type of tour booked in shared occupancy of twin bedded rooms / tents/ where applicable/ attached bath / shower.

A supplement will be charged for single room/tent requests.

Meals.

Full board, three meals per day, breakfast, lunch/packed lunch and dinner whilst on safari. In the main towns and cities, the meal plan is included in the tour itinerary.

Cancellation by the company.

In the unfortunate event that the company has to cancel the reservation it has made it will offer alternative services of a similar standard or return all monies paid.

Liability.

Whilst the company provides all the services, to the best of its ability for your comfort and safety, it should be understood that all safaris are undertaken at the risk of the client.

Information in the brochure.

All information given in the tariff and brochure and web sites is to the companys knowledge, correct at the time of going to press but the company reserves the right to change the same. The photographs reproduced and information provided in this brochure/web site, depict typical scenes experienced and details on each destination; but the subject or scene may not necessarily be seen or experienced while visiting the destination.

Terms and conditions.

These terms and conditions govern the relationship between the company and you (the client), to the total exclusion of any other terms and conditions. No alterations to the terms and conditions may be made by any of the companys employees, authorized representative or agents unless in writing by the managing director of the company or the companys official spokesman. All decisions and matters are subject to the companys discretion.

Flexibility.

The client appreciates and acknowledges that the nature of this type of travel requires considerable flexibility and should allow for alternatives. The outline itinerary as given for each tour must therefore be taken as an indication of what each tour/group may accomplish and not as a contractual obligation on the part of the company. It is understood that the route, schedules, itineraries, amenities and mode of transport may be subject to alteration without prior notice due to local circumstances or events, which may include sickness or mechanical breakdown, flight, strikes, cancellations, events emanating from political disputes, entry or boarder difficulties, climate and other unpredictable or unforeseeable circumstances.

Acceptance of risk.

The client acknowledges that the nature of the tour is expeditionary and adventurous and that such holidays may involve a significant amount of personal risk. Such risks include injury, disease, loss or damage to property, discomfort and inconvenience. In particular the client acknowledges that travelling in vehicles in any position other than seated in the seats provided inside the vehicle is entirely at the clients own risk.

Authority on tours.

At all times the decision of the company’s tour leader or representative will be final on all matters likely to endanger the safety and the smooth running continuation of the tour. The client must at all times strictly comply with the laws, customs, foreign exchange and drug regulations of all countries visited. Should the client fail to comply with the above, or should the client interfere with the well being of the group then the tour leader or company representative may order the client to leave the tour without recourse to any refund.

Travel documents.

The client must be in possession of a valid travel document and all visas, permits and certificates, required for the whole journey and the client accepts responsibility for obtaining the same. Any information or advice given by the company on visas, vaccinations, climate, clothing, baggage, special equipment, etc. is given in good faith but without responsibility on the part of the company.

Factors outside the companys control (Force Majeure).

The company will do its best to minimize the effects of matters outside its control but cannot accept any liability for these matters which include political disputes, boarder closures, refusal of visas, industrial action, delayed flights, unforeseeable climate, etc.

Clients responsibility for personal travels insurance.

The client is willing to accept full responsibility for insurance up to limits that the clients may require. This is mandatory. This insurance must cover personal accident, medical expenses, air ambulance, loss of personal effects, repatriation costs, and all other expenses which might arise as a result of loss, damage, injury, delay or inconvenience occurring to the client. It is compulsory that all clients have personal travel insurance. This policy must include the minimum costs of medical and repatriation expenses

Clients responsibility for effecting other insurance.

The client is strongly advised to take out cancellation and curtailment insurance. The client acknowledges that insurance provision in respect of spouse and any other dependents is an important matter for which the client accepts full responsibility.

Weather

Safety is our primary concern. Please note that on some tours, it may be necessary to modify the itinerary due to weather. If so, we will endeavor to add other sights and activities to replace those omitted. If the itinerary is modified to one that is less expensive than the original, the client will be refunded the difference in cost between the original and modified itineraries. If the itinerary is modified to one that is more expensive than the original, the client’s advance approval will be obtained and the client will be charged the difference between the original and modified itineraries. If a tour is cancelled and no substitute tour is available or acceptable to the client, the client will be refunded the full cost of the tour. The client is responsible for all additional transportation or lodging costs that are necessitated by weather. In addition, if a client has planned to travel by air to a tour or lodging facility that can also be accessed by ground transportation, there will be no refund if the air transportation is cancelled and the client chooses not to access the tour or lodging facility by ground transportation. There are no refunds if a tour operates but the client decides due to weather or any other reason not to participate. We strongly recommend travel insurance to help protect against unforeseen circumstances.

Disclaimer:

• The company and its agents act only as agents of the Customer/Guest/Tourist in all matters relating to Tours, Transport and hotel/accommodation and shall not be liable for any illness, injury or death of the client or any person named on the booking form.
• The company will not be held responsible for any delays, cancellations, or non- acceptance of reservations. While we do our best to ensure that each program advertised is properly arranged, we have no direct control over services provided by sub-contractors.
• The company reserves the right to employ sub-contractors to carry out all or part of the services agreed upon, as well as change the client’s itinerary should ground conditions such as weather, necessitate.
• The laws of the country in which the tour takes place, and no other country, govern the company’s liability to passengers carried in its own vehicle.
• While the company provides all the services to the best of its ability for your comfort and safety, it will be noted that all safaris are taken at the risk of the client(s).

Claims and complaints.

If a client has a complaint against the company the client must first inform the tour leader or company representative whilst on tour in order that the tour leader or representative can attempt to rectify the matter. Any further complaint must be put in writing to the company within seven days after the tour ending.